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Customer Support

Contact Us

Live Chat

Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)

Email Us

Drop us an email and our representatives will get back to you.

Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

Products

What's the difference between products sold on the Creative Store versus other retailers?

Creative Store carries the full list of ongoing models and colors. Other retailers often carry a limited selection of products.

I can't find the product I'm looking for.

If you have a specific model in mind, the fastest way to access the product page will be via the “Search” feature located at the top right of our main menu. With the “Search” feature, you are able to search by product name or keywords related to that product.

If you wish to browse through our catalog and products available online on the Creative Store, simply select “Product” from the main menu to view all the available product categories. You can then browse and make your selection from the products displayed on the category page.

I'm not sure if the product I'm considering fits my requirements.

We have a “Filter By” feature located on the left side of each respective category page that allows you to sort and search for products based on popular features. You may also use the Product Comparison feature to compare up to four products, and to view a full list of technical specifications of said selected products. These features are only available for desktop users.

We're happy to advise and provide you with product recommendations based on your criteria. Drop us an email or a quick message to get in touch. You may also find us on Facebook, Twitter and Instagram.

How do I check the stock availability of products?

Stock availability is displayed prominently on every product page:

  • In Stock: Product is currently in stock.
  • Ships from DD-MM-YY. Pre-order now: Product is currently back-ordered and is expected to be dispatched from our fulfillment hub from the date stated.
  • Back in stock soon: Stock is currently unavailable with no estimated replenishment date. You may choose to leave your email address so that we can notify you when the product is back in stock.
When will an item be back in stock?

For products that are marked with “Back In Stock Soon”, there's no estimated replenishment date available. We recommend using the “Notify Me” feature to leave us your email address. An email will automatically be sent to you when the product is available for order.

What's the best way to enjoy early access to new product releases and seasonal promotions?

Subscribe to the Creative Newsletters for the most comprehensive coverage on the latest product releases and early access to promotions delivered directly to your email inbox.

You can also follow us on Facebook, Twitter and Instagram for a curated selection of news.

Which products have the California Proposition 65 warning label?

The State of California requires us to notify you that the following products could expose you to chemicals including Lead, which are known to cause cancer and birth defects or other reproductive harm. For more information, go to www.p65warnings.ca.gov.

  • Creative 30W PD Adapter
  • Creative Aurvana Trio LS
  • Creative BT-W2
  • Creative iRoar Go
  • Creative Live! Cam Sync 1080p
  • Creative Live! Cam Sync 1080p V2
  • Creative Outlier Air V3
  • Creative Outlier Pro
  • Creative Pebble
  • Creative Pebble Plus
  • Creative Pebble V2
  • Creative Pebble V3
  • Creative SBS E2900
  • Creative Stage
  • Creative Stage 360
  • Creative Stage Air
  • Creative SXFI CARRIER
  • Creative T100
  • Creative T60
  • GigaWorks T20 Series II
  • GigaWorks T40 Series II
  • Sound Blaster AE-7
  • Sound Blaster AE-9
  • Sound Blaster Audigy Rx
  • Sound Blaster Blaze
  • Sound Blaster K3+
  • Sound Blaster Katana V2
  • Sound Blaster PLAY! 3
  • Sound Blaster Z SE
  • Sound BlasterX AE-5 / AE-5 Plus Lightning Kit
  • Sound BlasterX AE-5 Plus
  • Sound BlasterX AE-5 Plus Pure Edition
  • Sound BlasterX G1
  • Sound BlasterX G5
  • Sound BlasterX G6
  • Sound BlasterX Katana

Are products with this label safe to use?

Yes, all Creative / Sound Blaster products are safe to use as instructed. A Proposition 65 warning is a notification that a product may include a substance on California's Proposition 65 list. The list is broad, subject to change, and contains substances that are found in products, sold and purchased in California, that are used or consumed in everyday living.

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