The Creative Store ships to the following countries via our regional websites:
Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.
Austria, Belgium, Cyprus, Czech Republic, Estonia, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Switzerland
Excludes all overseas territories like Azores, Mount Athos, Sint Eustatius, and Madeira.
Denmark, Finland, Norway, Sweden
Excludes all overseas territories like Greenland and Faroe Islands
Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.
Excludes DOM, TOM, CTOM and New Caledonia.
Excludes all overseas territories like Livigno and Campione d'Italia.
Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.
Contiguous United States
Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.
Singapore (Main island)
We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.
Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:
|Shipping Method||Shipping Lead Time||Shipping Charges||Free Shipping|
|Standard Shipping||4 - 9 business days*||Less than 4.5 pounds — $5.50|
4.5 pounds and above — $7.50
|Orders $35 and above|
*In view of the current COVID-19 situation, we have extended the shipping lead time by 3 business days.
We do not deliver to non-contiguous US states, P.O. boxes, APO, DPO and FPO addresses.
This is exclusive of the X-Fi Sonic Carrier which has a shipping charge of $150, and does not qualify for free shipping.
When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
You may change the delivery address to your order as long as it has not been processed by our fulfillment hub. Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.
Once your order has been processed, we are unable to make any changes on your behalf. We recommend that you contact the courier listed in the shipping notification email directly to request your changes.
Packages with incorrect addresses may be returned to us by the courier. You can monitor the status through the tracking link in the shipping notification email or get in touch with us for further assistance.
Orders placed with the Creative Store are fulfilled by Amazon Logistics and shipped via a trackable method. A daytime shipping address is required and a personal signature is needed upon delivery.
If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to schedule for another delivery.
If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.
The quickest way to obtain assistance is to contact the courier directly. You may find the contact details in the shipping notification email.
Alternatively, you may also contact the Creative Store for assistance.