Customer Support

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Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM

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Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

Delivery

Where do you ship to?

The Creative Store ships to the following countries via our regional websites:

CountryLanguageShipping Destination(s)
United KingdomEnglish

United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.

Pan EuropeanEnglish

Austria, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovenia, Sweden, Switzerland

Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira

GermanyGerman

Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.

FranceFrench

France

Excludes DOM, TOM, CTOM and New Caledonia.

ItalyItalian

Italy

Excludes all overseas territories like Livigno and Campione d'Italia.

SpainSpanish

Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.

United StatesEnglish

Contiguous United States

Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.

SingaporeEnglish

Singapore (Main island)

Excludes the following restricted areas.

Hong KongEnglishHong Kong
AustraliaEnglishAustralia and New Zealand
JapanJapaneseJapan

Please note that with the exception of United States, we are unable to deliver to P.O boxes, Packstations, hotels and motels. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

What are the shipping methods available and how do I qualify for free shipping?

Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:

Shipping MethodShipping Lead TimeShipping ChargesFree Shipping
Standard ShippingWithin 6 business daysLess than 4.5 pounds — $5.50
4.5 pounds and above — $7.50
Orders $35 and above
Two-day DeliveryWithin 2 business daysLess than 4.5 pounds — $12
4.5 to 6.6 pounds — $14
6.7 to 8.8 pounds — $16
8.9 to 11 pounds — $18
11.1 to 13.2 pounds — $20
13.3 to 15.4 pounds — $22
Above 15.4 pounds — $25
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Delivery Exceptions:
  • Standard Shipping for APO/FPO addresses: Up to 21 business days
  • Two-day shipping is not available for P.O. boxes, APO and FPO addresses
This is exclusive of the X-Fi Sonic Carrier which has a shipping charge of $100, and does not qualify for free shipping.
How do I track the delivery of my order?

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

I would like to reschedule my delivery, or change the delivery address.

You may change the delivery address to your order as long as it has not been processed by our fulfillment hub. Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again. 

Once your order has been processed, we are unable to make any changes on your behalf. We recommend that you contact the courier listed in the shipping notification email directly to request your changes.

Packages with incorrect addresses may be returned to us by the courier. You can monitor the status through the tracking link in the shipping notification email or get in touch with us for further assistance.

What if I'm not in when my order is delivered?

Orders placed with the Creative Store are fulfilled by Amazon Logistics and shipped via a trackable method. A daytime shipping address is required and a personal signature is needed upon delivery.

If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to schedule for another delivery.

If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.

Is it possible to choose a specific time or day for my delivery?
Unfortunately, we are unable to support specific delivery timings at the moment.
What should I do if my order was lost in transit?

The quickest way to obtain assistance is to contact the courier directly. You may find the contact details in the shipping notification email.

Alternatively, you may also contact the Creative Store for assistance.

Can you ship to more than one address in a single order?
One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.
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