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Frequently Asked Account & Shopping Questions

 
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Safety and Security
1 -  Is it safe to order merchandise online from Creative Labs?
2 -  What if I still have questions?

1 - Is it safe to order merchandise online from Creative Labs?
Website Security
Because we value your security and privacy, we use a combination of proven and reliable technologies to ensure that your information is protected through every step of your transaction. Our website uses Secure Sockets Layer (SSL) technology to authenticate your connection and encrypt sensitive information before it's sent over the Internet.
You'll know that you've entered a secure part of our website when you see an image of a closed lock or a solid key in the bottom bar of your browser. You can click on this image to review the digital certificate that guarantees a secure connection.

Your Password
Ultimately, your personal information is protected by the password you create when you register for an account at our store. Please keep this password confidential. No representative of Creative Labs will ever ask you for your password.

See Can I place my order by phone instead? if you're not comfortable completing your order online.
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2 - What if I still have questions?
If you did not find the answer that you're looking for, you can Contact Us online, or call us toll-free at 1-800-998-1000 between 9AM and 6PM Central, Monday through Friday.
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