Warranty & Returns


Access warranty servicing information for your product and get answers to frequently asked warranty and service questions.

Check the status of your RMA
Check the current status of your return (RMA) if you have already returned your product to Creative Labs for service.

Frequently asked warranty, service, and RMA questions
Get answers to common questions quickly with this list of frequently asked warranty, service, and RMA questions.

Create an on-line RMA
Create a return authorization request using our convenient on-line request tool. Please have your product serial number handy as it will be needed to fully identify the product you would like to return. For assistance with accessory items or items without a serial number, contact our technical support team via our online support service.